You can count me to help with move forward after getting your Facebook ads account suspended and even after having your business manager blocked! Both of these have happened to me multiple times and I am still able to continue advertising on Facebook today! You will find these 5 suggestions helpful to move forward!
- You can use the Facebook ads account disabled or suspended appeal form link! http://www.facebook.com/help/contact/531795380173090
- You can watch the videos below that show how I got my own Facebook ads account disabled and still am able to advertise on Facebook by making another account in the business manager and not advertising anything related to my account being disabled!
- You can take my complete Facebook marketing and advertising course at https://jerrybanfield.com/courses/facebook/ which will empower you to get the highest return from the time and money you invest in Facebook while giving you access to ask questions in my forums at https://jerrybanfield.com/u/
- You can schedule a call with me at https://jerrybanfield.com/call/ for advice on what to do next to get your account back and/or find a way to replace Facebook ads!
- You can learn more about how to fix a disabled facebook account (sponsored via https://jerrybanfield.com/shop/link/
I got my own Facebook advertising account disabled after $140,000+ in ad spend and was able to create a new one as shown in this video which also provides suggestions for what to do next!
I got my entire business manager blocked after one ad got flagged! My appeal resulted in getting everything restored!
Why did I make this post about having a Facebook advertising account disabled?
In five years of working online, I have managed to get the following accounts suspended, blocked, disabled, pended, inactivated, penalized with a strike, or removed: Facebook, YouTube, Google AdWords, Udemy, LinkedIn, Twitter, Warrior Forum, Google Sites, Chase business bank account, and Commission Junction. It sucks. Every time. The Udemy account was the worst because I was making $100,000+ a month in sales and I was literally praying to God to follow all the rules for a year before they sent me an email out of nowhere banning me from the website. I wrote this post to help you use the pain of having an account disabled into the best thing that has ever happened to your business. I am grateful for every failure I have had online because it has given me the experience to be here and be helpful for you today. In fact, most of those I work with closely in my partner program at https://jerrybanfield.com/partners/ have endured similar major setbacks online and we will rely on each other’s support to turn these painful failures into successes!
Did you get this message from Facebook or one similar do it?
Your ad account has recently been flagged because of unusual activity. for security reasons, any ads you’re running will be paused until you can confirm your account information. contact Facebook.
If you got one of the above messages, you are now reading the best of all of the help I have found online on this topic. If you want to figure out why your Facebook ads account got disabled, take a look at these questions.
Did you try to advertise or do any of the following prior to getting your Facebook ads account disabled?
- Create ads for a dating, relationship, or any type of singles related website?
- Make ads for an affiliate marketing program or third party advertising opportunity?
- Try to get likes for a make money online, work from home, email collection, list building, investment, or finance related page?
- Promote a website with a forwarded URL?
- Use a Facebook ads coupon you bought from fiverr or another website?
- Create a new Facebook account and immediately make ads with it?
- Submit ads on behalf of your client for their page or website?
- Employ two or more separate accounts to make ads for the name page or website within a short period of time when first creating your ads?
If you did anything on the list above, an appeal is probably a waste of time and I recommend a new Facebook ads account with the business manager.
If you do appeal after doing anything above, you will probably get a message similar to this.
Our records indicate that your payments account was disabled due to suspected fraudulent activity. We will not reactivate your payments account. This decision is final.
Thanks for your understanding,
Bill, Bob, David, Matt, or another Generic Name.
Facebook Risk Management.
So what is the solution for your disabled Facebook ads account in this case?
- You will need to use another Facebook account or obtain another active account.
- You will need to be VERY CAREFUL setting up this new account if you care about your long term access to Facebook ads.
- You should not do anything on the list above in relation to this Facebook ads account including making ads for anything you tried to when your account got suspended. Facebook flags pages and websites on accounts that get suspended. If you try to make another account and try to promote the same thing, easy suspension.
How do you make a new account that will work with Facebook ads after your last one was disabled?
- If you ever made another Facebook account in the past, use that one. Facebook likes older accounts a lot and gives them a LOT more leeway when it comes to screwing up. If you do not have another account, you can ask your family or friends if they have an account you can use. You might be surprised to find they have an extra one or don’t need one themselves. You also can buy an account from a third party which is risky but might work if you have no friends, family, and you have already failed to create another account successfully.
- If you need to create a new account or have an account you can use, plan to make sure the billing information for that new account matches what you are going to use. At a bare minimum, the billing zip code you give Facebook in the future should match that on your credit card. Ideally, your name and birthday should match as well. If you are using someone else’s account, you can get them an extra credit card on the account you want to use with Facebook ads. This should be a new credit account completely from any you attempted to use in the past.
- After you have access to the account, you should use it WITHOUT MAKING ADS for a minimum of one week the way a normal user would. If you really want to be on the safe side, I recommend at least one month. I have used every account prior to making ads with it for at least six months. This means logging on from the same location, posting content, adding at least 30 friends, looking at other people’s pages, and liking a few Facebook pages. Facebook knows exactly how most people go about trying to create or use another account for ads. You need to look like a normal user to their algorithms if you want to create a new account.
- Once you have established a normal pattern of use for your account, then you can attempt to make a Facebook ad. You should be sure to use a credit card for billing that is different than what you used last time and make sure to promote a very safe thing for your first ad. A page about dogs or a friend’s page that is already successfully running ads is a good idea. Facebook will tolerate you trying to promote some things after you establish a pattern of successful advertising without disabling your account. Start safe and ease your way back into having a successful ads account.
- With your account now working, be careful about what you make ads for. Never do anything on the list I shared above and you should be in good shape!
If you did not do anything on the first list of questions and your Facebook ads account was disabled, see if you might have ran into problems with anything on this list.
- Did you change your funding source?
- Does your billing zip code on your credit card match what you gave Facebook?
- Is your credit card still valid and showing available credit?
- Does your name on your credit card match your Facebook account name?
- Did you use PayPal to pay for your Facebook ads?
- Do you have any chargebacks on your credit card or PayPal account that are against Facebook? PayPal sometimes will automatically do this.
- Did you create your ads on Facebook from a location where you do not normally use Facebook?
- Were you using a proxy server or remote work station?
- Did you try to advertise a URL that was 404 or loaded really slow?
- How many times did you try to change your ad once you submitted it originally?
If you think your Facebook ads account got disabled as a result of any of these issues, you have a chance at making a successful appeal.
How do you make an appeal to get your disabled Facebook ads account back?
- Start with a mindset that you are thankful they can help you, you are sorry you made whatever mistake you did, and you have faith they will fix it. I know this is REALLY hard because I had had several online advertising accounts suspended when I got started and they all felt like a punch in the stomach. I was mad days. I made the mistake of appealing when I was still pissed. I believe strongly the people receiving your response are human beings and will respond in kind to the tone you use with them. If you think of saying to them what you would want someone to say to you if you were in their position, you will have a good shot at getting your appeal successfully approved.
- When you are past the natural anger, frustration, and disappointment that comes with your Facebook ads account disabled, use the link they send you and read everything twice before taking any action.
- Give honest answers to every question and try every solution prior to submitting your appeal. For example, if they ask about adding another funding source and you did, say yes. If you have not tried to do this, try it before proceeding with your appeal.
- When you have tried every solution they ask if you have tried prior to making the appeal, continue by explaining carefully every single thing you did and where there might be a problem. If you were traveling, let them know you accessed Facebook from a place you do not normally. To make this the best, you should submit this appeal from where you normally use Facebook. Make sure they know you are the only person that has access to the account.
- Make sure every empty space they give you is filled with your best explanation of what happened, your thankfulness for their help in getting your account reactivated, and your faith that you will make a good ads customer for them.
- Wait forever for their response. People consistently report across Facebook community help in this that responses took a week or longer.
What if you cannot get access to your disabled Facebook ads account again or you cannot ever run Facebook ads because your account has been banned?
- These are a few alternatives to Facebook ads that you might get better results with and see a lot less frustration using.
- Google Ads for video which is how you show ads on YouTube. I am the most excited about showing ads on YouTube and for the last year have dedicated the majority of my online advertising budget to Google AdWords for video. If you make videos people will watch, you can easily rank your YouTube videos well by making ads for them like I have. More than 90% of my paid ad budget goes to YouTube ads because they have given me by far the best return on any advertising I have ever done online. Watch my newest tutorial at https://youtu.be/68EfVPtJe4o.
- Build completely for organic traffic. After spending over $200,000 on paid ads for my business, I have learned the GREAT importance of building a business that relies on people finding me AT THE RIGHT TIME through organic search, sharing, and browsing. YouTube is BY FAR the best way to do this and you might enjoy learning exactly how to build a YouTube based business the way I am. Seeing is believing. Take a look at my YouTube channel.
Thank you for reading this post! I hope it was helpful!
- If you want to get the newest helpful articles I write, scroll down to the bottom of the page and sign up via email!
- If you are at the point where you just got your Facebook ads account disabled, now is the best time to ask for help growing your online business. When I got my Google AdWords account suspended, I was most in need of help with my business and I wish I would have used that opportunity to get help. Instead, I spent two more years struggling to figure things out on my own. If you want to fast forward your progress, hire me to help!
Who inspired me to write this post?
I did not plan on writing about this today. Over the last year, I have received a lot of messages about people having their Facebook ads account disabled. I generally referred them to a warrior forum thread. Today, I received this message.
Hi Jerry. I think it is awesome from all different ways you seem to be able to help people all over You Tube and other forms of social media.I would be in debt to you greatly if you could advise me on what to do in this situation. Months ago I decided to start promoting ads using Facebook paid advertising and was seeing really good results. Within a couple of weeks like many others, my ads account was shut down for “unusual activity.” I then had an idea to learn more about it, and invested in a course on how to promote using Facebook ads correctly. I opened a new Facebook ads account in my spouses name (she never had an account before and doesn’t use Facebook), and bought a new debit card only to be used for promoting Facebook ads. Within 3 days, that account was flagged, and again for “unusual activity” (also used a different computer for that account). I am determined to promote at least 2-3 small businesses on Facebook, but am wondering what would I need to do if I opened another account from scratch and another new card? (I also sent the ads management team all the info they requested such as my driver’s license the first time this happened). Any help would be tremendous! Thank you much!
While I was writing my reply, I linked to the warrior forum thread I had been sending people to. I then started offering some additional tips and remembered that I had been sending a lot of other people to that warrior forum thread. I thought that the fact I was writing tips out for this in addition to the thread was a good indication that perhaps a more in depth article would be helpful. I started writing this one now and hope it has proven helpful for you!
If you want to see an example of someone that got their account back, here’s an email I received in May 2014!
I want to thank you for doing all you do for us Facebook Newbies. I wanted to tell you that I DID get Facebook to reverse their standing and HOW I got my Facebook ads back up and running after 3 days. I submitted 5 “appeals”. Each time I would go to the Ads Manager and it would have the message, I would fill in the form and I would explain the situation in more and more detail. Finally I sent this:
It was my FIRST time, how can you determine that? I own multiple small companies, I used my (BANK) account for “Fabulous Company” because I also have that one as a BUSINESS on FB (it is listed on my page with Velocity Company) and I was going to do ads on that one the same day. I live in Kirkland Washington, my office is in Kenmore, a mere 2 miles from where I live, my business accounts use THAT address, because THAT is where my business resides, I was at home doing these ads because I needed privacy from distractions (I am 61, disabled and this stuff is not easy for me). If the issue is THAT, that is fully explained here. Is it that my IP address shows Kirkland/Bothell and my address for my account is in Kenmore? There should be a better way to handle an issue like this. As a business man, I am appalled at how FB is handling this. I only want to use FB as another tool to grow my business and in this economy, all tools are necessary. If I cannot find a way to increase my business, I will be forced to downsize and that will affect a few families as I will not be able to pay them. I am asking you to reconsider your decision. Jim Knox 503-383-1534”
Only as a ‘team’ we are stronger than our adversaries and adversities.
Highest and warmest regards,
Within the hour, my ads started running. That was at 12:48 P.M. on Friday, May 2. As of this writing I have spent $32.65 and have 1,082 LIKES!
When it hits 5,000 LIKES I will go to the marketing stage.
If anyone contacts you with a similar problem, you have my explicit permission to use the above in its entirety, name and phone number included.
I really appreciate this feedback from Jim Knox about how he got his advertising account back! I have searched and not found much evidence that people have been successful in getting their accounts back. Jim’s success story is one I hope can motivate you if your Facebook ads account is disabled to give it a try! I appreciate the time you took the read this post and hope you will not have to see the message below any longer!